1. Overview

These Terms of Service govern your use of our e-commerce website, including browsing products, creating an account, placing orders, applying curated promotional offers, joining wishlists, and interacting with customer support. By accessing or using the website, you agree to be bound by these terms.

2. Products and Availability

We aim to display product details, formulation notes, pricing, volume variants, and stock availability as accurately as possible. However, actual product appearance and packaging imagery may vary slightly depending on screen settings, digital displays, and photography lighting. Stock availability can change quickly, and an item added to your cart is not reserved until checkout is completed.

• Product Descriptions: Provided for general guidance, focusing on olfactory structures, ingredients, and sensory profiles.

• Volume & Variant Information: Intended to help you choose your preferred formulation confidently.

• Inventory Control: We reserve the right to update, modify, remove, or limit production batches of any product at any time without prior notice.

3. Orders and Acceptance

After placing an order, you will receive an automated order confirmation. This confirmation signifies that we have received your request, but it does not guarantee final acceptance. We reserve the right to cancel or refuse an order if an item is unavailable, payment authorization is declined, account information is inaccurate, or fraud or unauthorized resale is suspected.

4. Pricing and Promotions

Prices are shown in the currency displayed on the storefront and may change without notice. Exclusive promotions, sensory discovery codes, private sale pricing, and shipping offers may be subject to additional conditions, specific expiry dates, product exclusions, or minimum order thresholds.

5. Accounts

You are responsible for keeping your account profile accurate and your login credentials secure. If you believe your account has been compromised or accessed without authorization, please notify our team immediately.

6. Shipping, Returns, and Refunds

Shipping logistics, return windows, and refund rules are outlined in our dedicated fulfillment policies. By finalizing an order, you agree to the delivery timelines, return conditions, product packaging requirements (including unopened security seals for fragrances), and refund processing terms listed therein.

7. Acceptable Use

You agree not to misuse the digital storefront, interfere with its operational infrastructure, attempt unauthorized access, scrape or copy content without explicit permission, submit false customer data, or utilize the platform for any unlawful activity.

8. Intellectual Property

All website content—including editorial imagery, product photography, digital layouts, graphic design, typographic structures, copywriting, branding, and interactive components—belongs to us or our licensed partners. You may not reproduce, distribute, or use this visual content for commercial purposes without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Sense is not liable for indirect, incidental, or consequential damages related to your use of the website, formulation availability, shipping or courier delays, or third-party digital services.

10. Contact

For any questions regarding these Terms of Service, please reach out to our customer support team through the official channels:

• Email: hello@sense.shop