1. Overview

We want you to feel complete confidence when discovering our extraits de parfum, botanical skincare, and sensory formulations. If a product does not meet your expectations, this Return & Refund Policy explains how returns, exchanges, and refunds are handled for Sense.

2. Return Window

Eligible, unopened items may be returned within 14 days from the date of delivery, or the return period explicitly stated on your order confirmation. Items sent back after this return window will not be accepted unless required by applicable law.

3. Return Conditions

To protect the integrity of our formulations and ensure client safety, strict return conditions apply:

• Seals & Packaging: Returned items must be completely unused, unopened, and in their original condition. The protective cellophane wrap, safety seals, and structural brand packaging must be entirely intact.

• Inspection: Product boxes or bottles showing any signs of opening, testing, wear, external damage, or alteration will be strictly refused.

• Transit Protection: Pack returns securely using the original protective shipping materials to prevent breakage or leakage during transit.

4. Non-Returnable Items

For hygiene and quality control reasons, certain items are considered final sale and cannot be returned under any circumstances:

• Opened or tested fragrances, skincare emulsions, or botanical oils.

• Discovery sets or individual sample vials.

• Custom-made or personalized formulations.

• Gift cards and items clearly marked as "Final Sale" at checkout.

5. Exchanges

If you wish to exchange an unopened variant or volume for a different one, you may request an exchange. All exchanges depend strictly on limited batch availability. If the requested essence or product is unavailable, we will offer store credit or a standard refund.

6. Refunds

Once your return is received and meticulously inspected by our quality team, we will notify you of the approval or rejection status. Approved refunds will be issued to the original payment method. Processing timelines may vary depending on your banking institution or payment provider.

7. Return Shipping

Return shipping fees are the responsibility of the client and may be deducted from the final refund, unless the return is due to an error on our part—such as receiving the wrong formulation or a defective bottle structure. Original shipping charges are non-refundable.

8. Damaged or Defective Items

If you receive a damaged glass vessel, a defective atomizer pump, or an incorrect item, please contact us within 48 hours of delivery with your order number and clear photographic evidence. We will immediately review the issue and arrange a replacement or priority refund.

9. Contact

For questions regarding an ongoing return, please reach out to our concierge support team. Always include your order number for faster assistance.

• Email: hello@sense.shop