1. Introduction

This Privacy Policy explains how Sense collects, uses, and protects information when visitors browse our products, create an account, curate a wishlist, subscribe to our journal, contact us, or place an order. Our store focuses on gender-fluid extraits de parfum, botanical skincare, and high-end sensory experiences for individuals looking for meticulous craftsmanship, raw quality, and an enduring visual identity.

2. Information We Collect

We may collect information you provide directly, such as your name, email address, shipping address, billing details, phone number, account preferences, wishlist activity, product reviews, support messages, and journal subscription preferences.

• Order Information: Purchased items, sizes, olfactory variants, quantities, delivery address, and secure payment confirmation details.

• Account Information: Saved addresses, curated wishlist items, and communication preferences.

• Customer Service Information: Messages, return requests, composition or ingredient questions, and issue reports.

3. Automatically Collected Information

When you use the website, we may collect basic technical and browsing information, including device type, browser specifications, pages viewed, products clicked, referral source, approximate location, and structural interactions with shopping carts, filtering systems, search, and headless checkout flows. This helps us understand how individuals interact with the site and allows us to continuously refine the user experience.

4. How We Use Information

We use customer information to process orders, deliver formulations, manage returns, respond to support requests, personalize the editorial shopping experience, prevent fraud, improve product recommendations, and send journal updates when you have opted in to receive them.

5. Payments and Third-Party Services

Payments are handled by secure, headless third-party payment and commerce platforms. We do not store full payment card details on our servers. Shipping carriers, analytics providers, commerce platforms, email marketing tools, and customer support infrastructure may process information only as needed to perform their operational services.

6. Cookies and Tracking

Cookies may be used to keep items in your cart, remember visual preferences, measure performance, support analytics, and improve intuitive product discovery. You can manage cookie settings through your browser, although disabling cookies may affect checkout, account, or cart functionality.

7. Data Sharing

We do not sell personal information. Information may be shared exclusively with service providers that help operate the digital storefront, fulfill orders, process payments, deliver packages, prevent fraud, provide analytics, or comply with legal obligations.

8. Data Security

We implement strict technical and organizational measures to protect customer information. No online service can guarantee complete security, but we work diligently to keep your browsing, account, and order data protected against unauthorized access, alteration, or misuse.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or request a digital copy of your personal information. You may also unsubscribe from marketing emails or journal updates at any time using the link provided in our correspondence or by contacting our team.

10. Contact

If you have questions about this Privacy Policy or how your personal data is handled, please contact our support team.

• Email: hello@sense.shop